No Support from Tech Leaders Slows Workflow

COVID-19 has thrown almost every small business in an unpredictable whirlwind. Downtown Design, LLC is no exception. Our staff and myself has struggled with keeping up with the demand of clients needing emergency COVID-19 responses on websites, keeping some of restaurants and shopping center clients alive by adding online ordering, not to mention our own personal lives making time to homeschool children and help our local community – but the most challenging part is the much slower response we are getting from our tech leaders that play an everyday vital role in getting our client’s projects done. We have had multiple tech and support issues with Google, Paypal and Facebook. Some of these issues include being unable to reach support, extremely slowed servers, connectivity issues, being unable to post – and even unable to login entirely. We are working around the clock to keep up with our demand, however with these leaders not being able to be responsive constant troubleshooting causes much more time and energy, therefore increases wait times and overall costs. We ask that our clients are patient and understanding during this time. Rest assured we are working around the clock to respond to as quickly as possible. We thank all our clients for their business, it means everything to us. We wish everyone to stay safe – we believe our business and entire economy will come out stronger than ever.